The Cure’s lead singer, Robert Smith, is battling Ticketmaster and its excessively high concert fees.
After Ticketmaster received widespread criticism for the high price of their concert fees, Smith took to Twitter to share an update with his fans and expressed his resentment towards the company.
“I’m as sickened as all of you by the Ticketmaster ‘fee’ debacle today. To be very clear: the artist has no way of limiting them. I asked how they are justified. If I get something cohesive as an answer, I’ll let you know. X,” Smith said in a tweet on Wednesday.
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The British rock band’s comments follow outspoken fans expressing concern over high fees over low ticket prices for The Cure’s North American tour.
Fans broke down the cost on social media and shared screenshots of their ticket transaction. What was supposed to be a $20 group ticket nearly doubled the price with unknown fees, including service fees, setup fees, and order processing fees.
“So @thecure and @RobertSmith wanted to keep ticket prices reasonable for fans on their upcoming North American tour dates. Of course @Ticketmaster absolutely flushed them out with ridiculous extra fees…” one fan tweeted.
“wtf is it even a service fee or a facility fee or a processing fee??”
The 63-year-old singer has revealed that his decision to work with Ticketmaster was to avoid ticket resellers.
Smith announced that he has partnered with Ticketmaster to reduce concert costs and is promising fans a partial refund.
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“1 of 2: After further conversation, Ticketmaster has agreed with us that many of the fees charged are unduly high and, as a gesture of goodwill, has offered a refund of $10 per ticket to all verified fan accounts for lowest ticket price (‘ltp’) transactions…” he said in a tweet on Thursday.
“2 of 2: …And a $5 refund per ticket to all verified fan accounts for all other ticket price transactions, for all Cure shows at all venues; if you have already purchased a ticket, you will get an automatic refund; all tickets on sale tomorrow will incur a lower fee.”
The following day, the “Lullaby” singer continued to explain to fans the issues they may have faced when buying tickets for The Cure concert.
“1 of 2: This morning, 6 shows were prematurely activated for face value exchange before face value price restrictions were put in place. The problem was immediately corrected. However, approximately 900 tickets were purchased above face value…,” Smith pointed out. .
“2 out of 2: All of these buyers are being contacted and will be automatically refunded at face value,” he said.
ticket master also informed fans of the refund and said they have worked with The Cure to resolve high ticket costs.
“This was on our radar early this morning and has already been resolved – refunds are in the works for fans for any costs above the original ticket price. We support the band in their decision to use a face value exchange and it will be enforced in our marketplace,” Ticketmaster wrote on its Twitter.
The Cure is scheduled to begin touring May 10 in New Orleans and end July 1 in Miami.
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The Ticketmaster debacle stems from other popular artists also having issues with the ticketing company.
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Last November, Ticketmaster canceled a planned sale of tickets to the public for Taylor Swift’s “The Eras Tour” after its system was overwhelmed with demand during a two-day presale event, leaving insufficient inventory for tickets. additional sales.
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A group of Swift fans have filed a lawsuit against Ticketmaster and its parent company, Live Nation, following the chaos that unfolded when the company put concert tickets for Swift’s upcoming tour on sale.
Ticketmaster did not immediately respond to FOX Business’ request for comment.