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Question 450 May 2006


Hearing monitoring for call centre operators. When, what, how etc

Does anyone that operates any telephone based call or service centre carry out any form of hearing monitoring on employees?
This may be on recruitment and/or on an ongoing basis. If so what format does it take and what practice principles are adopted and what would your recommendations be?

 
 

The following 5 companies answered this question and a document was supplied:

  • Barclays Bank
  • BT plc
  • Galiform Plc
  • National Australia Group Europe
  • Zurich - INS
Documents
  • "HELA Call Centre Guidance"

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