Health & Safety, Health & Safety at Work, Occupational Health & Safety Management Practices, Benchmarking

Safety Health and Environment Intra Industry Benchmarking Association
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Question 324 January 2005

Call centre management

We are currently reviewing our Health and Safety Guidance to our call centre and call handling teams. Does any one have any guides that they would be willing to share particularly around the issues of acoustic shock and the potential for glaucoma?


The following 5 companies answered this question and 2 documents were supplied:

  • Dow Corning Ltd
  • Homeserve plc
  • HSBC Bank plc
  • RSA plc - INS
  • United Utilities Water Plc
  • "Call Centre Working Practices"
  • "HSE Guidance on Acoustic Shock"

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